✨ LIVRAISON GRATUITE DÈS 800DH  •  PAIEMENT À LA LIVRAISON  •  EXPÉDITION SOUS 24H ✨

 ✨ -40% SUR AGEDEFY  |  -30% SUR CHUTESHIELD   LIVRAISON GRATUITE DÈS 800DH 
aurellecosmetics
aurellecosmetics
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  • Frequently Asked Questions

Frequently Asked Questions

Are Aurelle products suitable for sensitive skin?
Yes. Our formulas—including the AgeDefy and ChuteShield lines—are crafted with 99% natural ingredients and are free from harsh parabens and sulfates. However, we always recommend doing a patch test on your wrist 24 hours before full use.

What are the active ingredients?
We rely on nature’s most potent actives:

  • ChuteShield (Hair): Fortified with Hemp (Chanvre) and Rosemary (Romarin) to stimulate growth and stop hair fall.

  • AgeDefy (Face): Enriched with Frankincense (Encens Oliban) and Prickly Pear (Figue de Barbarie) for anti-aging and brightening.


How can I pay for my order?
We offer Cash on Delivery (COD). You pay securely in cash when the delivery agent brings the package to your doorstep.

Do you ship to my city? 
Yes! We deliver to all cities across Morocco. Shipping typically takes 24 to 72 hours depending on your location.

Can I return a product?
For hygiene and safety reasons, we can only accept returns on unopened and sealed products within 7 days of delivery. If you receive a damaged item, please contact us immediately on WhatsApp.


How can we help you ?

Find the most frequently asked questions here.


When will the request reach me?

Depending on the shipping company chosen and the responsible in charge of delivery , we provide a group of shipping responsible based in major cities, it usually takes 1 to 3 days for the order to be confirmed.


Is there a delivery outside the country?

At present, the shipping companies with which we work, deliver only in the country and in some cities specified in the delivery page.

You can apply for a delivery outside the country to the store team via WhatsApp by providing information on product weight and pricing for international freight forwarders who are not currently registered in the store.


If I have a product with a manufacturing defect?

You must read the return policy to know the conditions of return and exchange, in case of a defect on the product, it was agreed to return, the shipping value of the company is calculated, and the freight returned to the customer. As for the value of the product, it is not calculated for the customer according to the return policy.


I want to order large quantities. Is there a discount?

The store offers a delivery service for orders of large quantities and there is a discount ranging between 10-20% on certain products. You can contact us directly via the contact page and inquire about the quantities.